CANCELLATION / RESCHEDULING POLICY
All services EXCEPT Permanent Cosmetics (see Permanent Cosmetics below)
We strive to accommodate our clients to the best of our ability. All of our appointment confirmations are sent via text or email. Please honor your appointment, if you must cancel or reschedule please do so at least 6 business hours* before your appointment time to avoid a cancellation fee. If cancelling/rescheduling for 2 or more people, please do so at least 24 hours before the scheduled appointment time to avoid a cancellation fee.
* ex)10:00AM appointments must be cancelled 6 business hours in advance by 2:00PM the previous day, not 4:00AM on the day of the appointment.
A credit card is required to hold appointments at Extend Lash Salon + Skin Lab. If you choose not to provide your credit card information, we will not hold your appointment. A 50% cancellation fee will be charged to the credit card on file for each appointment that is cancelled less than 6 business hours before the appointment time.
No-shows will be billed for half of (50%) amount for the appointment.
Clients who have no-showed for appointments will be asked to prepay/pay a deposit towards their visit when booking future appointments.
All appointment cancellations must be made & confirmed via telephone. Appointment cancellations through social media or email are not accepted.
A non-refundable $100.00 deposit is required to schedule any Permanent Cosmetics appointment with Extend. Your deposit will be applied towards your final total.
Touch up rates are for current clients only. If procedure as performed elsewhere, regular rates apply. Touch-up sessions are typically booked during your first visit and scheduled between 6-8 weeks after initial appointment. This session is crucial for the best results. Additional Touch-up appointments may be needed for oily, problematic skin, those with dark pigmented skin and people who do not follow after care instructions properly.
If you have any questions about our policies please call us at 727-592-5274